Research output per year
Research output per year
Research output
Search results
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2014
Understanding key mechanism by which internal communication influences prosocial service behaviors of front-line employees
Malhotra, N. & Ackfeldt, A.-L., 31 May 2014, The 13th international research conference in service management: marketing, strategy, economics, operations & humans resources : insights on service activities. p. 13 1 p.Research output: Chapter in Book/Published conference output › Conference publication
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What do students really think? Understanding postgraduate students' perception of service quality
Klitzke, B., Chamberlain, L. & Ackfeldt, A.-L., Jun 2014, Paradigm shifts and interactions: 43rd [EMAC] annual conference. Bigné, E. (ed.). Valencia (ES), p. 107 1 p.Research output: Chapter in Book/Published conference output › Conference publication
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2005
The effect of management strategies on employee attitudes and service behaviours: an illustrative case study
Ackfeldt, A.-L. & Wong, V., 15 Nov 2005, Management futures: [conference proceedings 2005, British Academy of Management]. British Academy of Management , (BAM conference).Research output: Chapter in Book/Published conference output › Conference publication
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2003
A proposed investigation into the possible antecedents of prosocial service behaviours
Ackfeldt, A.-L. & Lings, I. N., 2003, [Proceedings Australia & New Zealand Marketing Academy Conference]. p. 2220-2229 10 p.Research output: Chapter in Book/Published conference output › Conference publication
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2000
An investigation into the antecedents of organisational citizenship behaviours
Ackfeldt, A.-L. & Coote, L. V., 29 Nov 2000, Proceedings of ANZMAC 2000. ANZMAC, p. 217-222 6 p.Research output: Chapter in Book/Published conference output › Conference publication