Keyphrases
Organizational Frontlines
83%
Frontline Employees
55%
Conversational Assistants
50%
Anthropomorphism
47%
Artificial Intelligence
37%
Gratification
35%
Alexa
34%
Siri
34%
Google Assistant
34%
Service Encounter
30%
Structured Interview
25%
Human-like
25%
Consumer Engagement
25%
Relationship Formation
25%
Organizational Project Management
25%
AI Services
25%
Consumer Trust
25%
Marketing Strategy
25%
Technology Marketing
25%
Technology Infusion
25%
Technology Effect
25%
Changing Environment
25%
Customer Service Experience
25%
Technology Strategy
25%
Innovative Performance
25%
Privacy Concerns
25%
Human-machine Interaction
20%
Human-machine Relationship
20%
Intelligent Assistant
20%
Social Exchange
18%
Leximancer
17%
YouTube Videos
17%
Data Credibility
17%
Customer Experience
15%
Social Presence
13%
Interpretivist Approach
13%
Customer Engagement
13%
Innovative Organization
12%
Cronbach's alpha
12%
Advances in Technology
12%
Descriptive Method
12%
Home Appliance Manufacturing
12%
Whole Population
12%
Service Context
12%
Regression Modeling
12%
Manufacturing Firms
12%
Customer Interaction
12%
Kolmogorov Test
12%
Smirnov Test
12%
Trust in Artificial Intelligence
12%
Computer Science
Artificial Intelligence
100%
Semistructured Interview
29%
Senior Manager
25%
Data Collection Tool
25%
regression modeling
25%
Emerging Technology
25%
Coefficient Alpha
25%
Globalization Process
25%
Natural Language Processing
25%
Collected Data
25%
Variance Analysis
25%
Parametric Test
25%
Home Appliance
25%
Privacy Concern
25%
Human-Computer Interaction
25%
Learning System
25%
Machine Learning
25%
Virtual Assistant
16%
YouTube
16%
Social Presence
16%
Interactive Communication
12%
Customer Interaction
12%
Customer Preference
12%
Personal Privacy
12%
Customer Experience
12%
