Personal profile

Contact Details

Telephone: 0121 204 3290



  • PhD, Aston University. Thesis: Applying Systems Thinking to Improve Professional Service Operations (2021)
  • PGCert in Higher Education Learning and Teaching, Aston University (2019)
  • MBA, Cardiff School of Management (2010).
  • Bachelor of Technology in Mechanical Engineering, Jawaharlal Nehru Technological University, India (2007).

Continuing Professional Development

  • The Wharton Global Faculty Development Programme, University of Pennsylvania (2022)
  • Executive Education, Harvard Business School. ‘Managing & Transforming Professional Service Firms’. (2013),
  • Level 5 Certificate in Management & Leadership, Chartered Management Institute (CMI), UK (2012).
  • Prince 2 Practitioner, APMG, UK (2012).

Research Interests

  • Process Design and Improvement
  • Change Management
  • Professional Service Operations Management
  • Applications of Systems Thinking and Soft Systems Methodology
  • Action Research

Teaching Activity

  • BN301D and BN3360 – Effective Management Consultancy
  • BB0BMG – Business Model Generation
  • BN2218 and BNM833 – Managing Service Operations
  • BN1157 – Principles of Operations Management
  • BN2236 – Virtual Business Simulation


  • Lecturer, Aston Business School (2022 - Present)
  • Teaching Fellow, Aston Business School. (2018 - 2022)
  • Organisational Change & Projects Manager, Higgs LLP, UK (2013 - 2018)
  • Service Development Executive (KTP Associate), Aston University and Higgs LLP, UK. (2011 - 2013)
  • Business Analyst, Birmingham City University. (2010 - 2011)
  • Research Assistant, Cardiff University, Funded by EPSRC (April 2010 - July 2010)
  • Research Assistant, Cardiff University, Funded by EPSRC (2009 - 2010)
  • Software Engineer, Infosys Technologies Ltd, India. (2007 - 2009)

Membership of Professional Bodies

  • Fellow, Higher Education Academy, UK (2019 - Present)
  • Member, European Operations Management Association. (2019 - Present)
  • Member, British Academy of Management. (2012 - Present)
  • Associate Member, Chartered Management Institute. (2011 - Present)

Funding Applications and Awards

2021 – 2023. Knowledge Base Supervisor for the mKTP Project funded by Innovate UK in collaboration with Horizon RMS. Project Value: £202,425.

Co Investigators: Dr. Geoff Parkes (Knowledge Base Lead) and Dr. Aristides Matopoulos (Academic Support).

Project Goal: To facilitate Horizon RMS's strategic growth aim of becoming a leader in its sector by delivering Business Transformation and Customer Demand Management interventions to improve productivity, operational efficiency and market share.

Chair and member for international conferences

Organising Committee Member responsible for drafting communication, liaising with delegates, organising paper reviews and managing conference portal.

3rd Annual Conference of Aston India Centre for Applied Research (30 - 31 August 2019).

Theme: Managing in the Rapidly Changing Indian Context

Conference Chairs: Prof. Prasanta Dey and Prof. Pawan Budhwar



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