"5 Days in August" - How London local authorities used twitter during the 2011 riots

Panagiotis Panagiotopoulos; Alinaghi Ziaee Bigdeli; Steven Sams

doi:10.1007/978-3-642-33489-4_9

"5 Days in August" - How London local authorities used twitter during the 2011 riots

Panagiotis Panagiotopoulos^*, Alinaghi Ziaee Bigdeli, Steven Sams

^*Corresponding author for this work

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

This study examines effects of microblogging communications during emergency events based on the case of the summer 2011 riots in London. During five days in August 2011, parts of London and other major cities in England suffered from extensive public disorders, violence and even loss of human lives. We collected and analysed the tweets posted by the official accounts maintained by 28 London local government authorities. Those authorities used Twitter for a variety of purposes such as preventing rumours, providing official information, promoting legal actions against offenders and organising post-riot community engagement activities. The study shows how the immediacy and communicative power of microblogging can have a significant effect at the response and recovery stages of emergency events.

Original language	English
Title of host publication	Electronic Government - 11th IFIP WG 8.5 International Conference, EGOV 2012, Proceedings
Pages	102-113
Number of pages	12
DOIs	https://doi.org/10.1007/978-3-642-33489-4_9
Publication status	Published - 30 Sept 2012
Event	11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012 - Kristiansand, Norway Duration: 3 Sept 2012 → 6 Sept 2012

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	7443 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012
Country/Territory	Norway
City	Kristiansand
Period	3/09/12 → 6/09/12

Keywords

disaster management
emergency communication
London riots
microblogging
social media
Twitter
UK local government

Access to Document

10.1007/978-3-642-33489-4_9

Cite this

Panagiotopoulos, P., Ziaee Bigdeli, A., & Sams, S. (2012). "5 Days in August" - How London local authorities used twitter during the 2011 riots. In Electronic Government - 11th IFIP WG 8.5 International Conference, EGOV 2012, Proceedings (pp. 102-113). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 7443 LNCS). https://doi.org/10.1007/978-3-642-33489-4_9

Panagiotopoulos, Panagiotis ; Ziaee Bigdeli, Alinaghi ; Sams, Steven. / "5 Days in August" - How London local authorities used twitter during the 2011 riots. Electronic Government - 11th IFIP WG 8.5 International Conference, EGOV 2012, Proceedings. 2012. pp. 102-113 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Panagiotopoulos, P, Ziaee Bigdeli, A & Sams, S 2012, "5 Days in August" - How London local authorities used twitter during the 2011 riots. in Electronic Government - 11th IFIP WG 8.5 International Conference, EGOV 2012, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 7443 LNCS, pp. 102-113, 11th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2012, Kristiansand, Norway, 3/09/12. https://doi.org/10.1007/978-3-642-33489-4_9

"5 Days in August" - How London local authorities used twitter during the 2011 riots. / Panagiotopoulos, Panagiotis; Ziaee Bigdeli, Alinaghi; Sams, Steven.
Electronic Government - 11th IFIP WG 8.5 International Conference, EGOV 2012, Proceedings. 2012. p. 102-113 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 7443 LNCS).

Research output: Chapter in Book/Published conference output › Conference publication

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Panagiotopoulos P, Ziaee Bigdeli A, Sams S. "5 Days in August" - How London local authorities used twitter during the 2011 riots. In Electronic Government - 11th IFIP WG 8.5 International Conference, EGOV 2012, Proceedings. 2012. p. 102-113. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-642-33489-4_9

"5 Days in August" - How London local authorities used twitter during the 2011 riots

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