A conceptual framework of knowledge integration in multisourcing arrangements

Xiaowei Jin, Julia Kotlarsky

Research output: Chapter in Book/Published conference outputConference publication


As organizations are increasingly outsourcing interdependent IT and business services to multiple vendors, the issue of knowledge integration between client and multiple vendors is becoming of high relevance today. This paper explores the antecedents and mechanisms which facilitate the success of knowledge integration across multiple stakeholders in multisourcing and the outcomes of successful knowledge integration in this context. The paper develops a conceptual framework of knowledge integration in the multisourcing arrangements, based on a detailed review of current literature on knowledge integration and applying it to the multi-vendor environment. This paper concludes by calling for further empirical study to examine the integrative framework of the key antecedents, mechanisms and consequences of knowledge integration in the multisourcing arrangements.

Original languageEnglish
Title of host publicationICIS 2012 proceedings
PublisherAssociation for Information Systems
Number of pages20
ISBN (Print)978-1-62748-604-0
Publication statusPublished - 2012
EventInternational Conference on Information Systems - Orlando, FL, United States
Duration: 16 Dec 201219 Dec 2012


ConferenceInternational Conference on Information Systems
Abbreviated titleICIS 2012
Country/TerritoryUnited States
CityOrlando, FL


  • knowledge integration
  • multi-vendor
  • multisourcing
  • outsourcing


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