A Delphi study to explore the adoption of servitization in UK companies

Tim Baines; Victor Guang Shi

doi:10.1080/09537287.2015.1033490

A Delphi study to explore the adoption of servitization in UK companies

Tim Baines, Victor Guang Shi

Research output: Contribution to journal › Special issue › peer-review

Abstract

This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.

Original language	English
Pages (from-to)	1171-1187
Number of pages	17
Journal	Production Planning and Control
Volume	26
Issue number	14-15
Early online date	22 May 2015
DOIs	https://doi.org/10.1080/09537287.2015.1033490
Publication status	Published - 2015

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 22/5/15, available online: http://www.tandfonline.com/10.1080/09537287.2015.1033490

Keywords

delphi study
transformation
servitization

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10.1080/09537287.2015.1033490

Delphi study to explore the adoption of servitization in UK companies
This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 22/5/15, available online: http://www.tandfonline.com/10.1080/09537287.2015.1033490
Accepted author manuscript, 1.45 MB

Cite this

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title = "A Delphi study to explore the adoption of servitization in UK companies",

abstract = "This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.",

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AU - Shi, Victor Guang

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N2 - This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.

AB - This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.

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KW - transformation

KW - servitization

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DO - 10.1080/09537287.2015.1033490

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SP - 1171

EP - 1187

JO - Production Planning and Control

JF - Production Planning and Control

IS - 14-15

ER -

A Delphi study to explore the adoption of servitization in UK companies

Abstract

Bibliographical note

Keywords

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