A framework for performance evaluation of employment offices: a case of Tunisia

Wajdi Kthiri, Ali Emrouznejad, Younes Boujelbene, Mohamed N. Ouertani

Research output: Contribution to journalArticlepeer-review


This paper proposes a new framework for evaluating the performance of employment offices based on non-parametric technique of data envelopment analysis. This framework is explained using the assessment of technical efficiency of 82 employment offices in Tunisia which are under the direction of the National Agency for Employment and Independent Work. We further investigated the exogenous factors that may explain part of the variation in efficiency scores using a bootstrapping approach in period January 2006 to December 2008. Given the specialisation of employment offices, we used the proposed approach for the efficiency evaluation of graduate employment offices and multi-services employment offices, separately.
Original languageEnglish
Pages (from-to)16-33
Number of pages18
JournalInternational Journal of Applied Decision Sciences
Issue number1
Publication statusPublished - Jan 2011


  • technical efficiency
  • performance evaluation
  • employment offices
  • applied decision sciences
  • human resource management
  • HRM
  • Tunisia
  • non-parametric techniques
  • data envelopment analysis
  • government agencies
  • independent work
  • efficiency scores
  • bootstrapping
  • graduate employment
  • multi-services employment


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