An Empirical study on the relationship among IT capabilities, business process and firm’s performance

Kaushik Pandya, Arun Sukumar, Vahid Jafari-Sadeghi*, Richard Tomlins

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


This study investigates the influencing mechanism between IT capabilities and the firms performance. We believe that business process is the principal factor and suggest that IT capabilities improve business process and subsequently enhance the firms performance. The study of the underlying factors among IT capabilities, business performance, and firms performance is considered rare and although some researchers have introduced conceptual models and empirical tests, they are not able to support the cumulative model. It is found out that IT capabilities have a significant and positive relationship to the firms performance. Besides, business process reengineering, and process efficiency contribute more to this relationship by mediating effect. This study will benefit business researchers, strategic researchers and managers in various industries because this will contribute to a better understanding of IT capabilities, business process, and firms performance to a greater extent and provide fundamentals for strategic decisions in IT investments of a firm.
Original languageEnglish
Pages (from-to)347-367
JournalInternational Journal of Technology Transfer and Commercialisation
Issue number4
Publication statusPublished - 27 Dec 2021


  • Information Technology
  • IT capabilities
  • Managerial IT capability
  • Technical IT capability
  • Business process
  • Firm’s performance


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