An exploratory study of ICT usage in small logistics service providers

Pietro Evangelista, Edward Sweeney, Laura Cioffi

Research output: Chapter in Book/Published conference outputConference publication


Information and communication technology (ICT) developments have strongly affected supply chain management (SCM) in recent years. ICT has had a great impact on all supply chain processes including planning, purchasing, production management, stock management, physical distribution and related integration management. Technology has become an important dimension of third party logistics (3PL) service supply as competitive advantage increasingly depends on the ability to create value for customers through the effective application of ICT. Within this process, while large 3PLs are gaining substantial benefits from technology usage and implementation, the magnitude of changes spurred by ICT dissemination in small logistics service providers remains unclear. This is reflected by the existing gap in literature where the role and competitive developing processes of small 3PLs are seriously underestimated. This gives rise to the need to develop research and investigation in this particular area. The objective of this paper is to narrow the knowledge gap in the field of ICT adoption in small 3PLs through an empirical investigation. It presents the
results of a survey on a sample of small Italian 3PLs.
Original languageEnglish
Title of host publicationProceedings of the 10th annual conference of the logistics research network
Publication statusPublished - 2005
Event10th Annual Conference of the Logistics Research Network - Plymouth, United Kingdom
Duration: 7 Sept 20059 Sept 2005


Conference10th Annual Conference of the Logistics Research Network
Country/TerritoryUnited Kingdom


  • ICT usage
  • supply chain
  • competitive advantage
  • integration
  • small logistics service providers
  • Italian logistics service market
  • empirical survey


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