Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers

Avinandan Mukherjee, Neeru Malhotra

Research output: Chapter in Book/Published conference output › Conference publication

Original language	English
Title of host publication	AMA Winter Educators' Conference Proceedings
Subtitle of host publication	2005
Publisher	American Marketing Association
Pages	15
Volume	16
Publication status	Published - Jan 2005
Event	2005 AMA Winter Marketing Educators' Conference - Texas, United States Duration: 11 Feb 2005 → 14 Feb 2005

Conference	2005 AMA Winter Marketing Educators' Conference
Country/Territory	United States
City	Texas
Period	11/02/05 → 14/02/05

Cite this

@inproceedings{57b01074d00a4dd084352e08c1dc83d4,

title = "Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers",

author = "Avinandan Mukherjee and Neeru Malhotra",

year = "2005",

month = jan,

language = "English",

volume = "16",

pages = "15",

booktitle = "AMA Winter Educators' Conference Proceedings",

publisher = "American Marketing Association",

address = "United States",

note = "2005 AMA Winter Marketing Educators' Conference ; Conference date: 11-02-2005 Through 14-02-2005",

}

TY - GEN

T1 - Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centers

AU - Mukherjee, Avinandan

AU - Malhotra, Neeru

PY - 2005/1

Y1 - 2005/1

M3 - Conference publication

VL - 16

SP - 15

BT - AMA Winter Educators' Conference Proceedings

PB - American Marketing Association

T2 - 2005 AMA Winter Marketing Educators' Conference

Y2 - 11 February 2005 through 14 February 2005

ER -