Beyond SERVQUAL: A conceptual paper on evaluating the quality of ChatGPT Services

Hui Wang; Andrew Salmon

Beyond SERVQUAL: A conceptual paper on evaluating the quality of ChatGPT Services

Marketing & Strategy

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Unpublished - 12 May 2024
Event	Asia - Pacific Marketing Academy: Marketing in Transformation: Uniting Minds, Inspiring Changes - City University of Hong Kong, Hong Kong, China Duration: 10 May 2024 → 12 May 2024

Conference

Conference	Asia - Pacific Marketing Academy
Country/Territory	China
City	Hong Kong
Period	10/05/24 → 12/05/24

Cite this

@conference{409ff3c9fc7c4f0f8892746d99f1ae26,

title = "Beyond SERVQUAL: A conceptual paper on evaluating the quality of ChatGPT Services",

author = "Hui Wang and Andrew Salmon",

year = "2024",

month = may,

day = "12",

language = "English",

note = "Asia - Pacific Marketing Academy : Marketing in Transformation: Uniting Minds, Inspiring Changes ; Conference date: 10-05-2024 Through 12-05-2024",

}