Challenges of product-service systems: a real-life case study

Essam M. Shehab, Steve Evans, Tim S. Baines, Howard Lightfoot, Ashutosh Tiwari, Mark Johnson, Joe Peppard

Research output: Chapter in Book/Published conference outputConference publication


A Product-Service System (PSS) is an integrated product and service offering that
delivers value in use. This paper presents a real-life case study of a large company
which has moved towards PSS. A research protocol has been created to conduct an
extensive series of interviews with key personnel within the case study company. The results of the study and implications for research are explored.
Original languageEnglish
Title of host publicationAdvances in manufacturing technology XXII
Subtitle of host publicationthe proceedings of the 6th international conference on manufacturing research ICMR08), 9th-11th September 2008, London UK
EditorsCheng Kai, Harris C. Makatsoris, David Harrison
Place of PublicationLondon
PublisherBrunel University College
Number of pages6
ISBN (Print)978-1-90231660-4, 1-90231660-6
Publication statusPublished - 1 Sept 2008
Event6th International Conference on Manufacturing Research (ICMR 2008) - London, United Kingdom
Duration: 9 Sept 200811 Sept 2008


Conference6th International Conference on Manufacturing Research (ICMR 2008)
Abbreviated titleICMR 2008
Country/TerritoryUnited Kingdom


  • manufacturing
  • service
  • product-service systems
  • case-study


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