Comparing knowledge management between organisations: searching for good practice

Duncan Shaw, John S. Edwards, Paul M. Collier

Research output: Chapter in Book/Published conference outputChapter


This paper reports ongoing work that is attempting to find out ‘what is good practice for knowledge management’. The data we have to analyse this issue is 109 maps of knowledge (on knowledge management) which were built during 18 group workshops with 152 people from 15 different organisations. The maps contain data on the aspirations and action plans which UK managers have to improve knowledge management practices in their organisation. So far we have attempted a number of approaches to analysing this data, both inductive and deductive, but we still feel there is more to be learned from the rich data set we have. The paper presents a flavour of the work we have done, have considered doing, and have resisted doing. The aim of the paper is to stimulate debate on the strengths of our analyses and, more importantly, on amassing views of how it can be further strengthened, and the difficulties and dilemmas which might need to be overcome.
Original languageEnglish
Title of host publicationKMAC2003
Subtitle of host publicationthe Knowledge Management Aston Conference 2003
EditorsJohn Edwards
PublisherOperational Research Society
Number of pages12
ISBN (Print)0-903440-29-6
Publication statusPublished - 2003
EventKnowledge Management Aston Conference - Birmingham, United Kingdom
Duration: 14 Jul 200315 Jul 2003


ConferenceKnowledge Management Aston Conference
Abbreviated titleKMAC 2003
Country/TerritoryUnited Kingdom

Bibliographical note

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  • knowledge management
  • facilitation
  • group decision support
  • group maps
  • good practice
  • knowledge management life cycle


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