COVID-19 pandemic and the impact of cross-cultural differences on crisis management: A conceptual model of transcultural crisis management

Gita Bajaj, Surabhi Khandelwal, Pawan Budhwar

Research output: Contribution to journalArticlepeer-review

Abstract

In this paper, leadership tasks and stakeholder response during transboundary crisis management are analyzed based on findings from Hofstede’s study, GLOBE Project, and theoretical concepts in cross-cultural management. Accordingly, a conceptual model of transcultural crisis management is proposed. Seven propositions (P) and sixteen sub-propositions (SP) are developed and then tested using the case method. The case of the COVID-19 pandemic is studied to note the effects of cross-cultural differences and intercultural communication in the pre-crisis, crisis, and post-crisis stages. Cross-cultural differences are found to affect sense-making, decision-making, sense-giving and meaning-making during pre-crisis and crisis management stages. Implications of these findings and further research agenda are discussed.
Original languageEnglish
Pages (from-to)569-601
Number of pages33
JournalInternational Journal of Cross Cultural Management
Volume21
Issue number3
Early online date22 Nov 2021
DOIs
Publication statusPublished - Dec 2021

Keywords

  • COVID-19 pandemic
  • Coronavirus crisis
  • Crisis management
  • Cross-cultural management
  • Decision-making
  • Meaning-making
  • Sense-making
  • Transboundary crisis management
  • Transcultural crisis management

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