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Customer service experience of AI-based organisational frontlines
Arezoo Fakhimi
Marketing & Strategy
Research output
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Thesis
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Doctoral Thesis
Overview
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Dive into the research topics of 'Customer service experience of AI-based organisational frontlines'. Together they form a unique fingerprint.
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Keyphrases
Artificial Intelligence
100%
Organizational Frontlines
100%
Customer Service Experience
100%
Intelligent Assistant
80%
Customer Experience
60%
Frontline Employees
40%
Social Exchange
40%
Gratification
40%
Anthropomorphism
40%
Uses-and-gratifications
40%
Technological Change
20%
Structured Interview
20%
Service Encounter
20%
Mannerism
20%
Potential Contribution
20%
Service Sector
20%
Emotional Factors
20%
Social Aspects
20%
Utilitarian
20%
Customer Engagement
20%
User Experience
20%
Human Displays
20%
Voice Recognition
20%
Customer Intelligence
20%
Artificial Intelligent
20%
Human-like
20%
Social Use
20%
Social Presence
20%
Traditional Structures
20%
Interpretivist Approach
20%
Siri
20%
Google Assistant
20%
Alexa
20%
Leximancer
20%
Data Credibility
20%
YouTube Videos
20%
Intelligent Virtual Assistant
20%
Social Gratification
20%
Artificial Intelligence Assistant
20%
Computer Science
Artificial Intelligence
100%
Customer Experience
50%
Semistructured Interview
16%
Technological Change
16%
social aspect
16%
YouTube
16%
User Experience
16%
Social Presence
16%
Virtual Assistant
16%
Emotional Aspect
16%
Voice Recognition
16%
Social Sciences
Artificial Intelligence
100%
Consumers
33%
Technological Change
16%
Semi-Structured Interview
16%
Service Sector
16%
YouTube
16%
Voice Recognition
16%
Psychology
Artificial Intelligence
100%
Semistructured Interview
16%
YouTube
16%