Demystifying the Working, Types, Benefits and Limitations of Chatbots

Ishita Naik; Dishita Naik; Nitin Naik

doi:10.1007/978-3-031-47508-5_43

Demystifying the Working, Types, Benefits and Limitations of Chatbots

Ishita Naik, Dishita Naik, Nitin Naik

Software Engineering & Cybersecurity

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

A chatbot is one of the most innovative tools for interaction between humans and machines. It simulates human behaviour and interacts with a user in natural language to provide required information, services, thus enhancing the user experience. An increasing number of organisations are utilising chatbots to offer better services to users in real time to improve user satisfaction, streamline the user journey, and provide user-centric support. However, this requires building specific chatbots for specific services, which leads to variational designs of chatbots based on their application areas.This paper aims to demystify fundamentals of a chatbot including its working, types, benefits and limitations. It will mainly focus on two main categories of chatbots rule-based and AI-based chatbots, and explain all the aforementioned facts as well their comparative analysis to simplify the chatbot topic in general.

Original language	English
Title of host publication	Contributions Presented at the 22nd UK Workshop on Computational Intelligence (UKCI 2023), September 6–8, 2023, Birmingham, UK
Editors	Nitin Naik, Paul Jenkins, Paul Grace, Longzhi Yang, Shaligram Prajapat
Pages	558-566
ISBN (Electronic)	9783031475085
DOIs	https://doi.org/10.1007/978-3-031-47508-5_43
Publication status	Published - 1 Feb 2024

Publication series

Name	Advances in Computational Intelligence Systems
Publisher	Springer
Volume	1453
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Keywords

Chatbot
artificial intelligence
AI
Rule-Based Chatbot
AI-Based Chatbot
AI Chatbot
NLP
NLU
NLG

Access to Document

10.1007/978-3-031-47508-5_43

Cite this

Naik, I., Naik, D., & Naik, N. (2024). Demystifying the Working, Types, Benefits and Limitations of Chatbots. In N. Naik, P. Jenkins, P. Grace, L. Yang, & S. Prajapat (Eds.), Contributions Presented at the 22nd UK Workshop on Computational Intelligence (UKCI 2023), September 6–8, 2023, Birmingham, UK (pp. 558-566). (Advances in Computational Intelligence Systems; Vol. 1453). https://doi.org/10.1007/978-3-031-47508-5_43

Naik, Ishita ; Naik, Dishita ; Naik, Nitin. / Demystifying the Working, Types, Benefits and Limitations of Chatbots. Contributions Presented at the 22nd UK Workshop on Computational Intelligence (UKCI 2023), September 6–8, 2023, Birmingham, UK. editor / Nitin Naik ; Paul Jenkins ; Paul Grace ; Longzhi Yang ; Shaligram Prajapat. 2024. pp. 558-566 (Advances in Computational Intelligence Systems).

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title = "Demystifying the Working, Types, Benefits and Limitations of Chatbots",

abstract = "A chatbot is one of the most innovative tools for interaction between humans and machines. It simulates human behaviour and interacts with a user in natural language to provide required information, services, thus enhancing the user experience. An increasing number of organisations are utilising chatbots to offer better services to users in real time to improve user satisfaction, streamline the user journey, and provide user-centric support. However, this requires building specific chatbots for specific services, which leads to variational designs of chatbots based on their application areas.This paper aims to demystify fundamentals of a chatbot including its working, types, benefits and limitations. It will mainly focus on two main categories of chatbots rule-based and AI-based chatbots, and explain all the aforementioned facts as well their comparative analysis to simplify the chatbot topic in general.",

keywords = "Chatbot, artificial intelligence, AI, Rule-Based Chatbot, AI-Based Chatbot, AI Chatbot, NLP, NLU, NLG",

author = "Ishita Naik and Dishita Naik and Nitin Naik",

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editor = "Nitin Naik and Paul Jenkins and Paul Grace and Longzhi Yang and Shaligram Prajapat",

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Naik, I, Naik, D & Naik, N 2024, Demystifying the Working, Types, Benefits and Limitations of Chatbots. in N Naik, P Jenkins, P Grace, L Yang & S Prajapat (eds), Contributions Presented at the 22nd UK Workshop on Computational Intelligence (UKCI 2023), September 6–8, 2023, Birmingham, UK. Advances in Computational Intelligence Systems, vol. 1453, pp. 558-566. https://doi.org/10.1007/978-3-031-47508-5_43

Demystifying the Working, Types, Benefits and Limitations of Chatbots. / Naik, Ishita; Naik, Dishita; Naik, Nitin.
Contributions Presented at the 22nd UK Workshop on Computational Intelligence (UKCI 2023), September 6–8, 2023, Birmingham, UK. ed. / Nitin Naik; Paul Jenkins; Paul Grace; Longzhi Yang; Shaligram Prajapat. 2024. p. 558-566 (Advances in Computational Intelligence Systems; Vol. 1453).

Research output: Chapter in Book/Published conference output › Conference publication

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Naik I, Naik D, Naik N. Demystifying the Working, Types, Benefits and Limitations of Chatbots. In Naik N, Jenkins P, Grace P, Yang L, Prajapat S, editors, Contributions Presented at the 22nd UK Workshop on Computational Intelligence (UKCI 2023), September 6–8, 2023, Birmingham, UK. 2024. p. 558-566. (Advances in Computational Intelligence Systems). Epub 2024 Jan 31. doi: 10.1007/978-3-031-47508-5_43

Demystifying the Working, Types, Benefits and Limitations of Chatbots

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