Design and development of an agent-based information system for process improvement

George T.S. Ho, Henry C.W. Lau, C.K.M. Lee, Andrew W.H. Ip, William Ho

Research output: Contribution to journalArticlepeer-review


To meet changing needs of customers and to survive in the increasingly globalised and competitive environment, it is necessary for companies to equip themselves with intelligent tools, thereby enabling managerial levels to use the tactical decision in a better way. However, the implementation of an intelligent system is always a challenge in Small- and Medium-sized Enterprises (SMEs). Therefore, a new and simple approach with 'process rethinking' ability is proposed to generate ongoing process improvements over time. In this paper, a roadmap of the development of an agent-based information system is described. A case example has also been provided to show how the system can assist non-specialists, for example, managers and engineers to make right decisions for a continual process improvement. Copyright © 2006 Inderscience Enterprises Ltd.

Original languageEnglish
Pages (from-to)134-150
Number of pages17
JournalInternational Journal of Information Technology and Management
Issue number2-3
Publication statusPublished - 26 Jul 2006


  • agent-based information system
  • OnLine Analytical Processing (OLAP)
  • process improvement


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