Determine factors of NFC mobile payment continuous adoption in shopping malls: Evidence from Indonesia

Siwei Sun; Fangyu Zhang; Kaicheng Liao; Victor Chang

doi:10.4018/IJBIR.20210701.oa1

Determine factors of NFC mobile payment continuous adoption in shopping malls: Evidence from Indonesia

Siwei Sun, Fangyu Zhang, Kaicheng Liao, Victor Chang

Research output: Contribution to journal › Article › peer-review

Abstract

Near Field Communication (NFC) mobile payment systems allow users to utilize services through smartphones. There is insufficient literature exploring the adoption of NFC with payment scenarios in developing countries. This study aims to explore the influential factors of consumer adoption of NFC, taking payment behaviors through NFC in Indonesia as an example. One hundred forty-seven participants were enrolled in the 5-point Likert scale survey, and 124 valid samples were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that trust mediates the effect of context on consumers’ continuous intention to use NFC mobile payment. Additionally, trust mediates the effect of perceived risk on consumers’ continuous intention to use. The perceived ease of use and perceived usefulness have no effects on consumers’ continuous intention to use. The mediating effect of religiosity has not been observed in this study. The findings can enbale service providers and local governments to offer better mobile payment services.

Original language	English
Article number	1
Number of pages	20
Journal	International Journal of Business Intelligence Research
Volume	12
Issue number	2
DOIs	https://doi.org/10.4018/IJBIR.20210701.oa1
Publication status	Published - 1 Jul 2021

Bibliographical note

© 2021. This article published as an Open Access article distributed under the terms of the Creative Commons Attribution License
(https://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited.

Funding Information:
This research is supported by VC Research, with the grant number VCR 0000022.

Keywords

Determine Factors
Mobile Payment in Indonesia
NFC Mobile Payment Adoption

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10.4018/IJBIR.20210701.oa1

Determine-Factors-of-NFC
© 2021. This article published as an Open Access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited.
Final published version, 632 KBLicence: CC BY 4.0

Cite this

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title = "Determine factors of NFC mobile payment continuous adoption in shopping malls: Evidence from Indonesia",

abstract = "Near Field Communication (NFC) mobile payment systems allow users to utilize services through smartphones. There is insufficient literature exploring the adoption of NFC with payment scenarios in developing countries. This study aims to explore the influential factors of consumer adoption of NFC, taking payment behaviors through NFC in Indonesia as an example. One hundred forty-seven participants were enrolled in the 5-point Likert scale survey, and 124 valid samples were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that trust mediates the effect of context on consumers{\textquoteright} continuous intention to use NFC mobile payment. Additionally, trust mediates the effect of perceived risk on consumers{\textquoteright} continuous intention to use. The perceived ease of use and perceived usefulness have no effects on consumers{\textquoteright} continuous intention to use. The mediating effect of religiosity has not been observed in this study. The findings can enbale service providers and local governments to offer better mobile payment services.",

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AB - Near Field Communication (NFC) mobile payment systems allow users to utilize services through smartphones. There is insufficient literature exploring the adoption of NFC with payment scenarios in developing countries. This study aims to explore the influential factors of consumer adoption of NFC, taking payment behaviors through NFC in Indonesia as an example. One hundred forty-seven participants were enrolled in the 5-point Likert scale survey, and 124 valid samples were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that trust mediates the effect of context on consumers’ continuous intention to use NFC mobile payment. Additionally, trust mediates the effect of perceived risk on consumers’ continuous intention to use. The perceived ease of use and perceived usefulness have no effects on consumers’ continuous intention to use. The mediating effect of religiosity has not been observed in this study. The findings can enbale service providers and local governments to offer better mobile payment services.

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KW - NFC Mobile Payment Adoption

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Determine factors of NFC mobile payment continuous adoption in shopping malls: Evidence from Indonesia

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