Digital resources and their role in advanced service provision: a VRIN analysis

Andreas Schroeder, Julia Kotlarsky

Research output: Chapter in Book/Published conference outputConference publication


Purpose: We examine the role of digital resources in the context of advanced service provision to determine their strategic potential. Approach: We conduct a theoretical review of the literature to identify digital resources which we subsequently analyse with regards to their value, rarity, inimitability and non-substitutability (VRIN). Findings: Our analysis shows that the strategic value of the digital resources is unlocked through their complementarity. Value: The research has implications for the management of advanced services and contributes towards the grounding of servitization research in the wider economic and management theory.
Original languageEnglish
Title of host publicationServitization : the theory and impact
Subtitle of host publicationproceedings of the spring servitization conference 18 – 19 May 2015, SSC2015
EditorsTim Baines, David K. Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Number of pages8
ISBN (Print)978-1-85449-492-4
Publication statusPublished - May 2015
EventSpring Servitization Conference SSC2015 - Birmingham, United Kingdom
Duration: 18 May 201519 May 2015


ConferenceSpring Servitization Conference SSC2015
Country/TerritoryUnited Kingdom

Bibliographical note

© Aston Business School


  • servitization
  • advanced services
  • resource-based view
  • resource value
  • complementarity
  • digital resource


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