Does the employee–customer satisfaction link hold for all employee groups?

Keyphrases

• Customer Satisfaction 100%
• Retailers 100%
• Quality of Service 50%
• Service Level 50%
• Customer Perception 50%
• Customer Services Quality 50%
• Implications for Research 50%
• Interaction Group 50%
• Customer Contact 50%
• Employee Satisfaction 50%
• Employee Job Satisfaction 50%
• Direct Interaction 50%
• Do-it-yourself 50%
• High-interaction 50%
• Service Marketing Strategies 50%
• Implications for Management 50%
• Marketing Tactics 50%
• Dyadic Data 50%

Social Sciences

• Quality of Service 100%
• German 50%
• Marketing of Service 50%
• Marketing Strategy 50%
• Do-It-Yourself 50%
• Employee Job Satisfaction 50%
• Group Interaction 50%