Dynamic client portfolios as sources of ambidexterity: exploration and exploitation within and across client relationships

Rebecca Bednarek; Gary Burke; Paula Jarzabkowski; Michael Smets

doi:10.1016/j.lrp.2015.12.003

Dynamic client portfolios as sources of ambidexterity: exploration and exploitation within and across client relationships

Rebecca Bednarek, Gary Burke, Paula Jarzabkowski, Michael Smets

Marketing & Strategy

Research output: Contribution to journal › Article › peer-review

Abstract

This paper explains how dynamic client portfolios can be a source of ambidexterity (i.e., exploration and exploitation) for knowledge-intensive firms (KIFs). Drawing from a unique qualitative dataset of firms in the global reinsurance market, we show how different types of client relationships underpin a dynamic client portfolio and become a source of ambidexterity for a KIF. We develop a process model to show how KIFs attain knowledge by segmenting their client portfolios, use that knowledge to explore and exploit within and across their client relationships, and dynamically adjust their client portfolios over time. Our study contributes to the literature on external sources of ambidexterity and dynamic management of client knowledge within KIFs.

Original language	English
Pages (from-to)	324–341
Number of pages	8
Journal	Long Range Planning
Volume	49
Issue number	3
Early online date	24 Dec 2015
DOIs	https://doi.org/10.1016/j.lrp.2015.12.003
Publication status	Published - Jun 2016

Bibliographical note

© 2015, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

Funding: ESRC (ES/K00926/1; RES-186-27-0020; RES-173-27-0163); British Academy of Management (SG091192) Insurance Intellectual Capital Initiative, Worshipful Company of Insurers, and Lloyd's Tercentennary Foundation.

Access to Document

10.1016/j.lrp.2015.12.003

Dynamic client portfolios as sources of ambidexterity
© 2015, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/
Accepted author manuscript, 783 KBLicence: CC BY-NC-ND 3.0

Cite this

@article{81427868c1064c6e89660692efb54c6a,

title = "Dynamic client portfolios as sources of ambidexterity: exploration and exploitation within and across client relationships",

abstract = "This paper explains how dynamic client portfolios can be a source of ambidexterity (i.e., exploration and exploitation) for knowledge-intensive firms (KIFs). Drawing from a unique qualitative dataset of firms in the global reinsurance market, we show how different types of client relationships underpin a dynamic client portfolio and become a source of ambidexterity for a KIF. We develop a process model to show how KIFs attain knowledge by segmenting their client portfolios, use that knowledge to explore and exploit within and across their client relationships, and dynamically adjust their client portfolios over time. Our study contributes to the literature on external sources of ambidexterity and dynamic management of client knowledge within KIFs.",

author = "Rebecca Bednarek and Gary Burke and Paula Jarzabkowski and Michael Smets",

note = "{\textcopyright} 2015, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ Funding: ESRC (ES/K00926/1; RES-186-27-0020; RES-173-27-0163); British Academy of Management (SG091192) Insurance Intellectual Capital Initiative, Worshipful Company of Insurers, and Lloyd's Tercentennary Foundation.",

year = "2016",

month = jun,

doi = "10.1016/j.lrp.2015.12.003",

language = "English",

volume = "49",

pages = "324–341",

journal = "Long Range Planning",

issn = "0024-6301",

publisher = "Elsevier",

number = "3",

}

TY - JOUR

T1 - Dynamic client portfolios as sources of ambidexterity

T2 - exploration and exploitation within and across client relationships

AU - Bednarek, Rebecca

AU - Burke, Gary

AU - Jarzabkowski, Paula

AU - Smets, Michael

N1 - © 2015, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ Funding: ESRC (ES/K00926/1; RES-186-27-0020; RES-173-27-0163); British Academy of Management (SG091192) Insurance Intellectual Capital Initiative, Worshipful Company of Insurers, and Lloyd's Tercentennary Foundation.

PY - 2016/6

Y1 - 2016/6

N2 - This paper explains how dynamic client portfolios can be a source of ambidexterity (i.e., exploration and exploitation) for knowledge-intensive firms (KIFs). Drawing from a unique qualitative dataset of firms in the global reinsurance market, we show how different types of client relationships underpin a dynamic client portfolio and become a source of ambidexterity for a KIF. We develop a process model to show how KIFs attain knowledge by segmenting their client portfolios, use that knowledge to explore and exploit within and across their client relationships, and dynamically adjust their client portfolios over time. Our study contributes to the literature on external sources of ambidexterity and dynamic management of client knowledge within KIFs.

AB - This paper explains how dynamic client portfolios can be a source of ambidexterity (i.e., exploration and exploitation) for knowledge-intensive firms (KIFs). Drawing from a unique qualitative dataset of firms in the global reinsurance market, we show how different types of client relationships underpin a dynamic client portfolio and become a source of ambidexterity for a KIF. We develop a process model to show how KIFs attain knowledge by segmenting their client portfolios, use that knowledge to explore and exploit within and across their client relationships, and dynamically adjust their client portfolios over time. Our study contributes to the literature on external sources of ambidexterity and dynamic management of client knowledge within KIFs.

UR - http://www.scopus.com/inward/record.url?scp=84951775050&partnerID=8YFLogxK

U2 - 10.1016/j.lrp.2015.12.003

DO - 10.1016/j.lrp.2015.12.003

M3 - Article

AN - SCOPUS:84951775050

SN - 0024-6301

VL - 49

SP - 324

EP - 341

JO - Long Range Planning

JF - Long Range Planning

IS - 3

ER -

Dynamic client portfolios as sources of ambidexterity: exploration and exploitation within and across client relationships

Abstract

Bibliographical note

Access to Document

Other files and links

Fingerprint

Cite this