Environmental knowledge strategy: driving success of the hospitality industry

Aurora Martinez-Martinez, Juan-Gabriel Cegarra-Navarro, Alexeis Garcia-Perez, Ana Moreno-Ponce

Research output: Contribution to journalArticlepeer-review


PurposeThe dynamics of tourism as both an activity and an industry, combined with the growing concerns about the environment, call for continuous efforts in seeking new approaches, tools and perspectives for the acquisition of environmental knowledge by organisations in the hospitality sector. The purpose of this research is to examine the relationships between environmental knowledge, organisational learning and business performance in the context of the tourism industry. Emphasis is made on understanding the process of updating the environmental knowledge base of an organisation through appropriate learning processes within the business.Design/methodology/approachUsing a structural equation model, feedback received from 87 companies from the Spanish hospitality sector in a longitudinal study consisting of two distinct phases in 2008 and 2014 was studied.FindingsThe results of the analysis indicate that environmental knowledge has a positive impact on business performance. Also, the study found that a review of the levels of awareness about environmental problems across the organisation is required at regular intervals (in this research, six years after the initial analysis).Practical implicationsThe focus on the hospitality sector makes this research relevant for a significant number of hotels and their supply chains around the world.Originality/valueThe research has addressed the challenges of sustainability and environmental performance from a perspective not previously covered in the extant literature, an approach further improved by the longitudinal nature of this study, performed over a period of six years.
Original languageEnglish
Pages (from-to)662-680
Number of pages19
JournalManagement Research Review
Issue number6
Early online date21 Jan 2019
Publication statusPublished - 13 Jun 2019


  • Business performance
  • Environmental knowledge
  • Organisational learning
  • Hospitality industry
  • Knowledge exploitation
  • Knowledge exploration
  • Information and knowledge management


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