Evaluating a Smart Healthcare System Design Through Participatory Approach

Thais Webber, Juliana Bowles*, Argyris Constantinides, Marios Belk, Emma Morley

*Corresponding author for this work

Research output: Chapter in Book/Published conference outputConference publication


Advances in computer communication technology have enabled the rapid growth of e-health services for delivering healthcare, such as facilitating online consent and data sharing between patients and health professionals. Developing a patient-centric healthcare system is challenging because by necessity, it should be secure, reliable, and resilient to cyber threats, whilst remaining user-friendly. Key to any development aiming for a refined proof-of-concept (PoC) system is the pursuit of comprehensive public system testing and evaluation. This paper focuses on the methodology and results obtained from the participatory approach adopted by the EU H2020 project Serums to evaluate and demonstrate the effectiveness of a smart healthcare system based on emergent technologies like blockchain, data lake, and multi-factor authentication. We discuss the challenges faced by remote PoC system evaluations with end-users as a consequence of the Covid-19 pandemic.

Original languageEnglish
Title of host publicationAdvances in Informatics, Management and Technology in Healthcare
EditorsJohn Mantas, Parisis Gallos, Emmanouil Zoulias, Arie Hasman, Mowafa S. Househ, Marianna Diomidous, Joseph Liaskos, Martha Charalampidou
Number of pages4
ISBN (Electronic)978-1-64368-291-4
Publication statusPublished - 31 Jul 2022

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Bibliographical note

Funding Information:
This research is funded by the EU H2020 project SERUMS (grant 826278).

© 2022 The authors and IOS Press.
This article is published online with Open Access by IOS Press and distributed under the terms
of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0)


  • Healthcare provision
  • participatory evaluation
  • system design


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