TY - JOUR
T1 - Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement
AU - El-Haddadeh, Ramzi
AU - Weerakkody, Vishanth
AU - Osmani, Mohamad
AU - Thakker, Dhaval
AU - Kapoor, Kawaljeet Kaur
PY - 2019/4/1
Y1 - 2019/4/1
N2 - With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.
AB - With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.
KW - Continuous Use
KW - Internet of things
KW - Perceived Value
KW - Public Sector
UR - http://www.scopus.com/inward/record.url?scp=85054082874&partnerID=8YFLogxK
UR - https://www.sciencedirect.com/science/article/pii/S0740624X1730446X?via%3Dihub
U2 - 10.1016/j.giq.2018.09.009
DO - 10.1016/j.giq.2018.09.009
M3 - Article
AN - SCOPUS:85054082874
SN - 0740-624X
VL - 36
SP - 310
EP - 320
JO - Government Information Quarterly
JF - Government Information Quarterly
IS - 2
ER -