TY - JOUR
T1 - Examining the Effectiveness of Trust as a Mechanism between HPWS, Creativity & Performance
AU - Do, Hoa
AU - Budhwar, Pawan
AU - Patel, Charmi
PY - 2016/1/1
Y1 - 2016/1/1
N2 - In this study, we develop and test a research model underlying the efficacy of high performance work systems (HPWS) on employee service performance through influencing individual outcomes. AMO theory and intervening constructs are synthesized to hypothesize mediation mechanisms relating HPWS perception to employee service performance. The investigation is based on a multi-source dataset (153 supervisors and 526 employees nested within 56 Vietnamese service branches) using Structural Equation Modeling (SEM) with Mplus. Our findings demonstrate that HPWS perception is positively related to trust in management and trust in supervisor relationships, respectively. Furthermore, we find that the HPWS perception-creativity relationship is mediated by trust in management and trust in supervisor. Finally, our findings indicate that employee creativity is positively correlated with service performance. The study yields both theoretical and practical implications.
AB - In this study, we develop and test a research model underlying the efficacy of high performance work systems (HPWS) on employee service performance through influencing individual outcomes. AMO theory and intervening constructs are synthesized to hypothesize mediation mechanisms relating HPWS perception to employee service performance. The investigation is based on a multi-source dataset (153 supervisors and 526 employees nested within 56 Vietnamese service branches) using Structural Equation Modeling (SEM) with Mplus. Our findings demonstrate that HPWS perception is positively related to trust in management and trust in supervisor relationships, respectively. Furthermore, we find that the HPWS perception-creativity relationship is mediated by trust in management and trust in supervisor. Finally, our findings indicate that employee creativity is positively correlated with service performance. The study yields both theoretical and practical implications.
UR - https://journals.aom.org/doi/abs/10.5465/ambpp.2016.12628abstract
U2 - 10.5465/ambpp.2016.12628abstract
DO - 10.5465/ambpp.2016.12628abstract
M3 - Conference abstract
SN - 0065-0668
VL - 2016
JO - Academy of Management Proceedings
JF - Academy of Management Proceedings
IS - 1
ER -