External linkages, R&D and innovation performance in US business services

James H. Love*, Mica A. Mansury

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new-to-market and new-to-firm innovation.

Original languageEnglish
Pages (from-to)477-496
Number of pages20
JournalIndustry and Innovation
Issue number5
Publication statusPublished - Dec 2007

Bibliographical note

This is an Author's Accepted Manuscript of an article published in Love, J. H., & Mansury, M. A. (2007). External linkages, R&D and innovation performance in US business services. Industry and innovation, 14(5), 477-496. Industry and innovation 2007 © Taylor & Francis, available online at: http://www.tandfonline.com/10.1080/13662710701711380


  • external linkages
  • innovation
  • R&D
  • US business services


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