Front-line employee service co-creation: the influence of organisational identity and organisational commitment

Keith Glanfield, Leslie de Chernatony, Anna-Lena Ackfeldt, T.C. Melewar

Research output: Unpublished contribution to conferenceUnpublished Conference Paperpeer-review

Original languageEnglish
Publication statusPublished - 2015
EventBritish Academy of Management Conference 2015 - University of Portsmouth, Portsmouth, United Kingdom
Duration: 8 Sept 201510 Sept 2015


ConferenceBritish Academy of Management Conference 2015
Country/TerritoryUnited Kingdom

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