Improving efficiency through internal benchmarking

Sebastian M. Durst*, Mario Binder

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


This paper gives an account of a real in-depth case study showing the successful application of internal benchmarking to a complex industrial environment. It focuses on improving the efficiency of the 'Distribution Logistics' process of a multinational cable manufacturer spanning three production sites in three European countries. Challenges addressed in this paper are how internal benchmarking was applied as a structured and systematic approach for improving a business process based on its productivity and its cost. Special attention is paid to the development of an inclusive and a consistent efficiency measurement system for the 'Distribution Logistics' process of the company. In the end, challenges and success factors for applying benchmarking projects to a complex business environment are presented by the authors to guide the potential 'benchmarker'.

Original languageEnglish
Pages (from-to)290-306
Number of pages17
JournalInternational Journal of Business Performance Management
Issue number4
Publication statusPublished - 14 Jun 2006


  • Case study
  • Distribution logistics
  • Efficiency measurement system
  • Internal benchmarking
  • Performance metrics


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