IoT-enabled Advanced Services: exploring the IoT-artefact as a socio-technical construct

Andreas Schroeder, Parikshit Naik, Ali Ziaee Bigdeli, Tim Baines

Research output: Chapter in Book/Published conference outputConference publication


The present study draws on the Information Systems (IS) artefact theory (Lee, Thomas, & Baskerville, 2015) to systematically conceptualize the IoT and investigate its contribution to the manufacturer’s advanced services. The study employs qualitative methods to analyse the advanced services offerings of eight multinational manufacturers and identifies the specific IS artefacts, their underlying information-, social- and technology-subsystems and their enabling roles in an advanced services context. The study and its findings contribute to the development of a socio-technical IoT perspective and an enhanced understanding of the role IoT has in an advanced services context.
Original languageEnglish
Title of host publicationProceedings of the 25th EurOMA Conference
Publication statusPublished - 26 Jun 2018
Event25th International EurOMA Conference - Budapest, Hungary
Duration: 24 Jun 201826 Jun 2018


Conference25th International EurOMA Conference

Bibliographical note

© 2018 The Authors


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