It's a culture thing - the challenge of change - customer service in local government

Katrina Ritters, Howard Davis, John Mawson, Mike J. Tricker

Research output: Preprint or Working paperTechnical report

Original languageEnglish
Place of PublicationCholcester
PublisherInstitute of Customer Service
Publication statusPublished - 2009

Bibliographical note

Accreditation to the Institute of Customer Service as the publisher. Any use of extracts and information from this report should also credit its source. The grant of this use is made on the understanding that no commercial gain will accrue from such publication either for your institution or for any individual. Any use of the document, or any part of the information contained within it which may accrue financial advantage must be cleared in advance, in writing by the Institute of Customer Service.

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