Knowledge management and enterprise risk management implementation in financial services

Eduardo Rodriguez, John S. Edwards

Research output: Unpublished contribution to conferenceUnpublished Conference Paperpeer-review


This paper starts from the viewpoint that enterprise risk management is a specific application of knowledge in order to control deviations from strategic objectives, shareholders’ values and stakeholders’ relationships. This study is looking for insights into how the application of knowledge management processes can improve the implementation of enterprise risk management. This article presents the preliminary results of a survey on this topic carried out in the financial services sector, extending a previous pilot study that was in retail banking only.
Five hypotheses about the relationship of knowledge management variables to the perceived value of ERM implementation were considered. The survey results show that the two people-related variables, perceived quality of communication among groups and perceived quality of knowledge sharing were positively associated with the perceived value of ERM implementation. However, the results did not support a positive association for the three variables more related to technology, namely network capacity for connecting people (which was marginally significant), risk management information system functionality and perceived integration of the information systems. Perceived quality of communication among groups appeared to be clearly the most significant of these five factors in affecting the perceived value of ERM implementation.
Original languageEnglish
Number of pages17
Publication statusPublished - 2009
Event2009 Enterprise Risk Mangement Symposium - Chicago, United States
Duration: 29 Apr 20091 May 2009


Other2009 Enterprise Risk Mangement Symposium
Country/TerritoryUnited States
Internet address


  • knowledge management systems
  • knowledge management
  • financial services
  • enterprise risk management
  • information systems
  • knowledge sharing


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