Manufacturing’s Wicked Problems (Partially) Explained Through Social Network Analysis

Ben Clegg, Amrik S. Sohal, Chee Seng Koh, Prasanta Dey, David Bennett

Research output: Chapter in Book/Published conference outputConference publication


This paper reports on an empirical case study based in a UK manufacturing company which was striving for more effective employee engagement. Social Network Analysis (SNA) was used to investigate the situation through a consultative approach involving the workforce in a structured debate about employee engagement and its possible effects upon the organisation. The paper reveals how employee engagement varies depending upon the characteristics of an individual and how they interact with other employees.
Original languageUndefined/Unknown
Title of host publicationProceedings of 21st EurOMA Conference
Publication statusPublished - 20 Jun 2014

Bibliographical note

This paper is protected by copyright. This is an accepted manuscript of a proceedings paper presented at the 21st EurOMA Conference.


  • Wicked problems
  • SNA
  • employee engagement

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