Organisational change towards servitization: a theoretical framework

Ali Ziaee Bigdeli*, Tim Baines, Oscar F. Bustinza, Victor Guang Shi

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review


Purpose: The need for a holistic framework for studying organisational transformation towards Servitization is implicit. This is particularly relevant as Servitization demands consideration of both business model and organisational change. The purpose of this paper is, therefore, to provide an integrative framework that systematically captures and evaluate existing literature on Servitization. Design/methodology/approach: The aim of the paper has been achieved through three main objectives; comprehensively examine the literature in organisational change management that would assist with the selection of the most effective evaluation framework, classify previous studies against the proposed framework through a systematic literature review methodology and analyse the selected papers and propose research questions/propositions based on the identified gaps. Findings: Results indicate that there are two somewhat macro opportunities for the Servitization community, namely, stronger infusion of generic theory into the Servitization debate and exploring Servitization in action through the lens of the theoretical framework. Practical implications: The findings of the paper demonstrate the gaps in the Servitization literature, which indeed require further theoretical/empirical research. Originality/value: It is discussed the usefulness and practicality of viewing research contributions that are setting out to be either “descriptive” or “prescriptive”. Consequently, the authors have proposed several avenues for future research based on these two viewpoints.

Original languageEnglish
Pages (from-to)12-39
Number of pages28
JournalCompetitiveness Review
Issue number1
Early online date10 Feb 2017
Publication statusPublished - 2017

Bibliographical note



  • Organisational change
  • Organisational transformation
  • Servitization
  • Systematic literature review


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