Organising the business processes of a product servitised supply chain: a value perspective

Ting He, William Ho, Yufeng Zhang*, Prasanta Kumar Dey

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


This paper develops a structured method from the perspective of value to organise and optimise the business processes of a product servitised supply chain (PSSC). This method integrates the modelling tool of e3value with the associated value measurement, evaluation and analysis techniques. It enables visualisation, modelling and optimisation of the business processes of a PSSC. At the same time, the value co-creation and potential contribution to an organisation’s profitability can also be enhanced. The findings not only facilitate organisations that are attempting to adopt servitisation by helping avert any paradox, but also help a servitised organisation to identify the key business processes and clarify their influences to supply chain operations.

Original languageEnglish
Pages (from-to)378-393
Number of pages16
JournalProduction Planning and Control
Issue number5
Early online date12 Jan 2016
Publication statusPublished - 2016

Bibliographical note

-Funding: National Natural Science Foundation of China (NSFC) [71171066 and 71571056]; and 7FP European Union through Marie Curie Actions IRSES Europe-China High Value Engineering Network (EC-HVEN), [PIRSES-GA-2011-295130].


  • evalue modelling
  • Product servitised supply chain (PSSC)
  • product-service value (PSV)
  • servitisation paradox


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