Servitization of manufacturing

Tim S. Baines, Morgan Swink

Research output: Unpublished contribution to conferenceAbstract


The servicisation agenda is arguably one of the most important facing western manufacturers. In a world of severe international competition, it can be the basis of distinct competitive advantage, and a means to differentiate a company's products from goods produced in low cost economies. The concept of Product Service Systems (PSS) is, in particular, a special case of servicisation. With PSS, the market proposition is designed as a system that exploits synergies between products and services while, at the same time, seeks to reduce the economic and environmental costs of delivery. Although key to sustaining western manufacturing operations, major issues arise with design and management of engineering, manufacturing and supply chain activities for successful implementation of such a service-led competitive strategy. This session includes presentations which examine the opportunities and challenges associated with servicisation in more detail.
Original languageEnglish
Publication statusPublished - 2007
Event18th annual conference of the Production and Operation Management Society (POMS) - Dallas TX, United States
Duration: 4 May 20077 May 2007


Conference18th annual conference of the Production and Operation Management Society (POMS)
Country/TerritoryUnited States
CityDallas TX


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