TY - JOUR
T1 - Strategic logistics outsourcing
T2 - an integrated QFD and fuzzy AHP approach
AU - Ho, William
AU - He, Ting
AU - Lee, Carman K.M.
AU - Emrouznejad, Ali
PY - 2012/9/15
Y1 - 2012/9/15
N2 - This paper develops an integratedapproach, combining quality function deployment (QFD), fuzzy set theory, and analytic hierarchy process (AHP) approach, to evaluate and select the optimal third-party logistics service providers (3PLs). In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using fuzzyAHP. Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using fuzzyAHP again to make an optimal selection. The effectiveness of proposed approach is demonstrated by applying it to a Hong Kong based enterprise that supplies hard disk components. The proposed integratedapproach outperforms the existing approaches because the outsourcing strategy and 3PLs selection are derived from the corporate/business strategy.
AB - This paper develops an integratedapproach, combining quality function deployment (QFD), fuzzy set theory, and analytic hierarchy process (AHP) approach, to evaluate and select the optimal third-party logistics service providers (3PLs). In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using fuzzyAHP. Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using fuzzyAHP again to make an optimal selection. The effectiveness of proposed approach is demonstrated by applying it to a Hong Kong based enterprise that supplies hard disk components. The proposed integratedapproach outperforms the existing approaches because the outsourcing strategy and 3PLs selection are derived from the corporate/business strategy.
UR - http://www.scopus.com/inward/record.url?scp=84862828908&partnerID=8YFLogxK
U2 - 10.1016/j.eswa.2012.03.009
DO - 10.1016/j.eswa.2012.03.009
M3 - Article
SN - 0957-4174
VL - 39
SP - 10841
EP - 10850
JO - Expert Systems with Applications
JF - Expert Systems with Applications
IS - 12
ER -