Technology knowledge and governance: Empowering citizen engagement and participation

Juan Gabriel Cegarra-Navarro*, Alexeis Garcia-Perez, José Luis Moreno-Cegarra

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


The term technology knowledge (T-knowledge) is used to describe knowledge about and the ability to operate specific technologies such as the internet. T-knowledge also includes the ability required to operate particular technologies. T-knowledge can potentially improve engagement by helping the user to make his/her personal decision in an increasing range of domains. The main purpose of this paper is to investigate the extent to which an extended Technology Acceptance Model (TAM) facilitates t-knowledge in e-government services offered by City Halls. We also investigate whether t-knowledge has an effect on citizen engagement in government initiatives. In this research, an extended TAM is developed to test t-knowledge in online e-government services employing a sample of 307 citizens who used the benefits advisor tool provided by a Spanish City Hall. The results suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect t-knowledge. This study also reveals a general support for t-knowledge as a determinant of citizen engagement.

Original languageEnglish
Pages (from-to)660-668
Number of pages9
JournalGovernment Information Quarterly
Issue number4
Publication statusPublished - 1 Oct 2014


  • Citizen engagement
  • End users
  • Technology acceptance model
  • Technology knowledge


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