The antecedents of prosocial service behaviours: an empirical investigation

Keyphrases

• Service Behavior 100%
• Prosocial Service Behavior 100%
• Service Employees 66%
• Management Strategy 66%
• Frontline Employees 33%
• Modeling Methodology 33%
• Customer Perception 33%
• Customer Services Quality 33%
• Service Encounter 33%
• Organizational Commitment 33%
• Mediating Role 33%
• Job Satisfaction 33%
• Internal Communication 33%
• Service Setting 33%
• Structural Modeling 33%
• Employee Behaviour 33%
• Professional Development 33%
• Professional Empowerment 33%
• Job Attitudes 33%
• Employee Attitudes 33%
• Behavioral Response 33%
• Communication Professionals 33%

Social Sciences

• Strategy Management 100%
• Quality of Service 50%
• Organizational Commitment 50%
• Job Satisfaction 50%
• Professional Development 50%
• Response Behavior 50%
• Employee Attitude 50%