The Effect of Emerging Technologies’ Infusion in Organizational Frontline on Trust

Arezoo Fakhimi

The Effect of Emerging Technologies’ Infusion in Organizational Frontline on Trust

Research output: Unpublished contribution to conference › Unpublished Conference Paper

Abstract

One of the foremost challenges in the future is technology, particularly the accelerating integration of artificial intelligence (AI) with existing services. AI’s influence on organizational frontlines is revolutionizing businesses and empowering frontline employees. Customers increasingly interact with entities that are not human, however, they display intelligence and other human-like behaviours. These interactions challenge us to reconsider the nature of trust in AI technological world.

Original language	English
Number of pages	9
Publication status	Unpublished - 2020
Event	EMAC Annual Conference 2020 - Budapest, Hungary Duration: 26 May 2020 → 29 May 2020

Conference

Conference	EMAC Annual Conference 2020
Country/Territory	Hungary
City	Budapest
Period	26/05/20 → 29/05/20

Bibliographical note

Keywords

trust
organizational frontlines
AI-empowered technology

Access to Document

http://proceedings.emac-online.org/pdfs/A2020-63494.pdf

Cite this

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KW - trust

KW - organizational frontlines

KW - AI-empowered technology

UR - http://proceedings.emac-online.org/index.cfm?abstractid=A2020-63494&The%20Effect%20of%20Emerging%20Technologies%E2%80%99%20Infusion%20in%20O

M3 - Unpublished Conference Paper

T2 - EMAC Annual Conference 2020

Y2 - 26 May 2020 through 29 May 2020

ER -

The Effect of Emerging Technologies’ Infusion in Organizational Frontline on Trust

Abstract

Conference

Bibliographical note

Keywords

Access to Document

Other files and links

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Cite this