The future of M-interaction

Joanna Lumsden

Research output: Chapter in Book/Published conference outputEntry for encyclopedia/dictionary


Many experts predicted that this, the first decade of the 21st century, will be the decade of mobile computing; although in recent years mobile technology has been one of the major growth areas in computing, the hype has thus far exceeded the reality (Urbaczewski, Valacich, & Jessup, 2003). Why is this? A recent international study of users of handheld devices suggests that there is a predominant perception that quality of service is low and that mobile applications are difficult to use; additionally, although users recognise the potential of emerging mobile technology, the study highlighted a general feeling that the technology is currently dominating rather than supporting users (Jarvenpaa, Lang, Takeda, & Tuunainen, 2003). Users are generally forgiving of physical limitations of mobile devices imposed by technological constraints; they are not, however, so forgiving of the interface to these devices (Sarker & Wells, 2003). Users can excuse restrictions on their use of mobile technology on the basis of level of technological advancement, but find it hard to accept impractical, illogical, or inconvenient interaction design.
Original languageEnglish
Title of host publicationEncyclopedia of multimedia technology and networking
EditorsMargherita Pagani
Place of PublicationHershey (US)
PublisherIGI Global
Number of pages6
ISBN (Electronic)978-1-59140-796-6
ISBN (Print)978-1-59140-561-0
Publication statusPublished - May 2005


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