The post-adoption phase of the broadband in small businesses

Roya Gholami, Elizabeth Koh, John Lim

Research output: Contribution to journalArticlepeer-review


In spite of the increasing significance of broadband, many small and medium enterprises (SMEs) are unaware of or unappreciative of its benefits. This is potentially a problem for governments, Internet Service Providers and other supply side institutions. The current study empirically verifies applicability of an extended IS continuance model controlling for organizational variables based on the Technology-Organization-Environment framework to examine factors influencing broadband post-adoption behavior of SMEs in Singapore. Strong support for the model has been manifested by the results, providing insight into influential factors. Results of the study suggest that perceived usefulness is a strong predictor of users’ continuance intention, followed by satisfaction with broadband usage as a significant but weaker predictor. SMEs in a more competitive business environment and whose key executive possesses greater IT knowledge are more likely to use broadband.
Original languageEnglish
Pages (from-to)35-52
Number of pages18
JournalInformation Resources Management Journal
Issue number1
Publication statusPublished - 2010


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