The practical challenges of servitized manufacture

Tim Baines; Howard W. Lightfoot

The practical challenges of servitized manufacture

Tim Baines, Howard W. Lightfoot

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

Servitization is now widely recognised as the process of creating value by adding services to products. Since this term was first coined in the late 1980s it has been studied by a range of authors who have specifically sought to understand the methods and mechanisms of service-led competitive strategies for manufacturers. This paper reports on the experiences of a large company as they have moved towards servitized manufacture. This has been based on an extensive series of interviews with key personnel. The results of the study and implications for research are all reported.

Original language	English
Title of host publication	Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference
Publication status	Published - 2009
Event	1st CIRP Industrial Product-Service Systems Conference (IPS2) - Cranfield, United Kingdom Duration: 1 Apr 2009 → 2 Apr 2009

Conference

Conference	1st CIRP Industrial Product-Service Systems Conference (IPS2)
Country/Territory	United Kingdom
City	Cranfield
Period	1/04/09 → 2/04/09

Keywords

manufacturing
service
case-study

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Practical challenges of servitized manufactureAccepted author manuscript, 128 KB

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title = "The practical challenges of servitized manufacture",

abstract = "Servitization is now widely recognised as the process of creating value by adding services to products. Since this term was first coined in the late 1980s it has been studied by a range of authors who have specifically sought to understand the methods and mechanisms of service-led competitive strategies for manufacturers. This paper reports on the experiences of a large company as they have moved towards servitized manufacture. This has been based on an extensive series of interviews with key personnel. The results of the study and implications for research are all reported.",

keywords = "manufacturing, service, case-study",

author = "Tim Baines and Lightfoot, {Howard W.}",

year = "2009",

language = "English",

booktitle = "Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference",

note = "1st CIRP Industrial Product-Service Systems Conference (IPS2) ; Conference date: 01-04-2009 Through 02-04-2009",

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T1 - The practical challenges of servitized manufacture

AU - Baines, Tim

AU - Lightfoot, Howard W.

PY - 2009

Y1 - 2009

N2 - Servitization is now widely recognised as the process of creating value by adding services to products. Since this term was first coined in the late 1980s it has been studied by a range of authors who have specifically sought to understand the methods and mechanisms of service-led competitive strategies for manufacturers. This paper reports on the experiences of a large company as they have moved towards servitized manufacture. This has been based on an extensive series of interviews with key personnel. The results of the study and implications for research are all reported.

AB - Servitization is now widely recognised as the process of creating value by adding services to products. Since this term was first coined in the late 1980s it has been studied by a range of authors who have specifically sought to understand the methods and mechanisms of service-led competitive strategies for manufacturers. This paper reports on the experiences of a large company as they have moved towards servitized manufacture. This has been based on an extensive series of interviews with key personnel. The results of the study and implications for research are all reported.

KW - manufacturing

KW - service

KW - case-study

M3 - Conference publication

BT - Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference

T2 - 1st CIRP Industrial Product-Service Systems Conference (IPS2)

Y2 - 1 April 2009 through 2 April 2009

ER -

The practical challenges of servitized manufacture

Abstract

Conference

Keywords

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