Abstract
Highlights
•
In times of crisis suppliers who perceive themselves to be fairly treated by their customers will devote additional resources to the relationship.
•
The commitment that comes from being fairly treated pays dividends in ‘normal’ trading environments.
•
In strong buyer-supplier relationships the underlying processes of collaborative working are more important than the contractual distribution of benefits.
•
In times of crisis suppliers who perceive themselves to be fairly treated by their customers will devote additional resources to the relationship.
•
The commitment that comes from being fairly treated pays dividends in ‘normal’ trading environments.
•
In strong buyer-supplier relationships the underlying processes of collaborative working are more important than the contractual distribution of benefits.
Original language | English |
---|---|
Article number | 100554 |
Journal | Journal of Purchasing and Supply Management |
Volume | 25 |
Issue number | 4 |
Early online date | 19 Jul 2019 |
DOIs | |
Publication status | Published - 1 Oct 2019 |