The value architecture of servitization: Expanding the research scope

Patricia Carolina Garcia Martin; Andreas Schroeder; Ali Ziaee Bigdeli

doi:10.1016/j.jbusres.2019.04.010

The value architecture of servitization: Expanding the research scope

Patricia Carolina Garcia Martin, Andreas Schroeder, Ali Ziaee Bigdeli^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Abstract

Servitization generates implications for the manufacturers' value creation, delivery and capture processes and also for their customers and business partners. As individual studies have started to investigate the different value processes in servitization and the effects they have on the manufacturers' wider context, it becomes important to consolidate prior research and develop an integrative understanding of value in servitization. The present study is based on a systematic review of the servitization literature, expanding the research scope from a dyadic to a triadic, network and system level of analysis. The study creates a value architecture framework which establishes a comprehensive understanding of value in servitization, with implications for future servitization theory building and strategy development.

Original language	English
Pages (from-to)	438-449
Number of pages	12
Journal	Journal of Business Research
Volume	104
Early online date	13 Apr 2019
DOIs	https://doi.org/10.1016/j.jbusres.2019.04.010 https://doi.org/10.1016/j.jbusres.2019.04.010
Publication status	Published - 1 Nov 2019

Bibliographical note

© 2019, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

Funding: This work was supported by the European Union's Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No 721909, and the UK's Economic and Social Research Council (ESRC) grant Ref ES/P010148/1 ‘Pathways towards Servitization: A trans-national study of Organisational Transformation’.

Keywords

Advanced services
Manufacturing
Servitization
Value

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The value architecture of servitization: Expanding the research scope
© 2019, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/
Accepted author manuscript, 453 KBLicence: CC BY-NC-ND 3.0

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title = "The value architecture of servitization: Expanding the research scope",

abstract = "Servitization generates implications for the manufacturers' value creation, delivery and capture processes and also for their customers and business partners. As individual studies have started to investigate the different value processes in servitization and the effects they have on the manufacturers' wider context, it becomes important to consolidate prior research and develop an integrative understanding of value in servitization. The present study is based on a systematic review of the servitization literature, expanding the research scope from a dyadic to a triadic, network and system level of analysis. The study creates a value architecture framework which establishes a comprehensive understanding of value in servitization, with implications for future servitization theory building and strategy development.",

keywords = "Advanced services, Manufacturing, Servitization, Value",

author = "{Garcia Martin}, {Patricia Carolina} and Andreas Schroeder and {Ziaee Bigdeli}, Ali",

note = "{\textcopyright} 2019, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ Funding: This work was supported by the European Union's Horizon 2020 research and innovation programme under the Marie Sk{\l}odowska-Curie grant agreement No 721909, and the UK's Economic and Social Research Council (ESRC) grant Ref ES/P010148/1 {\textquoteleft}Pathways towards Servitization: A trans-national study of Organisational Transformation{\textquoteright}.",

year = "2019",

month = nov,

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doi = "10.1016/j.jbusres.2019.04.010",

language = "English",

volume = "104",

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AU - Garcia Martin, Patricia Carolina

AU - Schroeder, Andreas

AU - Ziaee Bigdeli, Ali

N1 - © 2019, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ Funding: This work was supported by the European Union's Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No 721909, and the UK's Economic and Social Research Council (ESRC) grant Ref ES/P010148/1 ‘Pathways towards Servitization: A trans-national study of Organisational Transformation’.

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N2 - Servitization generates implications for the manufacturers' value creation, delivery and capture processes and also for their customers and business partners. As individual studies have started to investigate the different value processes in servitization and the effects they have on the manufacturers' wider context, it becomes important to consolidate prior research and develop an integrative understanding of value in servitization. The present study is based on a systematic review of the servitization literature, expanding the research scope from a dyadic to a triadic, network and system level of analysis. The study creates a value architecture framework which establishes a comprehensive understanding of value in servitization, with implications for future servitization theory building and strategy development.

AB - Servitization generates implications for the manufacturers' value creation, delivery and capture processes and also for their customers and business partners. As individual studies have started to investigate the different value processes in servitization and the effects they have on the manufacturers' wider context, it becomes important to consolidate prior research and develop an integrative understanding of value in servitization. The present study is based on a systematic review of the servitization literature, expanding the research scope from a dyadic to a triadic, network and system level of analysis. The study creates a value architecture framework which establishes a comprehensive understanding of value in servitization, with implications for future servitization theory building and strategy development.

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KW - Manufacturing

KW - Servitization

KW - Value

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SP - 438

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JO - Journal of Business Research

JF - Journal of Business Research

ER -

The value architecture of servitization: Expanding the research scope

Abstract

Bibliographical note

Keywords

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