Abstract
The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general state of malaise with the NHS’ approach to complaint management. The conclusion of this the second report by the Commission is clear, NHS Trusts still have much to do to improve the principle antecedents, which collectively construct complainants’ attainment of perceived justice.
| Original language | English |
|---|---|
| Journal | Personal Injury Brief Update Law Journal |
| Volume | May |
| Publication status | Published - 31 May 2008 |
Bibliographical note
This article was originally publish in the PI Brief Update Law Journal.Keywords
- Healthcare Commission
- Spotlight on complaints
- NHS
- complaint management
- principle antecedents
- perceived justice