Transformation of Provider and Customer Organisations to achieve Co-capability in Outcome-based Contracts: A Viable Service Systems approach

Luciano Batista, Simon Davis-poynter, Irene Ng, Roger Maull

Research output: Unpublished contribution to conferenceUnpublished Conference Paperpeer-review

Original languageEnglish
Publication statusPublished - 20 May 2013
EventServitization Conference 2013 : Servitization in the multi-organisation enterprise - Aston University, Birmingham, United Kingdom
Duration: 20 May 201321 May 2013


ConferenceServitization Conference 2013
Country/TerritoryUnited Kingdom


  • servitisation
  • outcome-based contracts
  • Viable Systems Model
  • systems theory
  • systems thinking

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