Understanding knowledge coordination dynamics in traditional and fast-response IT organizations

Leonie Houtman, Julia Kotlarsky, Bart van den Hooff

Research output: Chapter in Book/Published conference outputConference publication


This research takes a dynamic view on the knowledge coordination process, aiming to explain how the process is affected by changes in the operating environment, from normal situations to emergencies in traditional and fast-response organizations, and why these changes occur. We first conceptualize the knowledge coordination process by distinguishing between four dimensions - what, when, how and who - that together capture the full scope of the knowledge coordination process. We use these dimensions to analyze knowledge coordination practices and the activities constituting these practices, in the IT functions of traditional and fast-response (military) organizations where we distinguish between "normal" and "emergency" operating conditions. Our findings indicate that (i) inter-relationships between knowledge coordination practices change under different operating conditions, and (ii) the patterns of change are different in traditional and fast-response organizations.

Original languageEnglish
Title of host publication35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
PublisherAssociation for Information Systems
Publication statusPublished - 1 Jan 2014
Event35th International Conference on Information Systems - Auckland, New Zealand
Duration: 14 Dec 201417 Dec 2014


Conference35th International Conference on Information Systems
Abbreviated titleICIS 2014
Country/TerritoryNew Zealand
OtherBuilding a better world through information systems


  • emergency
  • fast-response organization
  • knowledge coordination
  • practices
  • traditional organization

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