Using the mystery customer approach in public service policy performance assessment - panacea or puzzle?

Jill K. Jesson, R. Pocock

Research output: Unpublished contribution to conferenceUnpublished Conference Paperpeer-review

Original languageEnglish
Publication statusUnpublished - 2003
EventUK Evaluation Society - City Hall, Cardiff
Duration: 1 Dec 20033 Dec 2003


OtherUK Evaluation Society
CityCity Hall, Cardiff

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