Virtual Team Leader Communication: Employee Perception and Organizational Reality

Sean A. Newman*, Robert C. Ford, Greg W. Marshall

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

Based on a study of leader communication effectiveness conducted in a large human resource outsourcing firm, this article reports how virtual team members’ perceptions of their leaders’ effective use of communication tools and techniques affect team performance outcomes. The study also investigates the role that trust plays in moderating the relationship between virtual team members’ perceptions of their leaders’ effective use of communication and team performance. Analysis of 458 responses from 68 teams found a positive relationship between virtual team members’ perceptions of leaders’ effective use of communications and team members’ perception of their team’s performance. The study also found that trust strengthens the relationship between perceived leader communication effectiveness and team performance results. Last, the study also revealed serious organizational alignment issues between what team members perceived to be effective leader communication, their perception of team performance outcomes, and the organizations performance measured by a balanced scorecard.

Original languageEnglish
Pages (from-to)452-473
Number of pages22
JournalInternational Journal of Business Communication
Volume57
Issue number4
Early online date14 Feb 2019
DOIs
Publication statusPublished - 1 Oct 2020

Bibliographical note

© Sage 2019. The final publication is available via Sage at http://dx.doi.org/10.1177/2329488419829895

Keywords

  • leader communication
  • organizational alignment
  • team performance
  • trust
  • virtual teams

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