"We Speak Like You Do": The Effect of Language Similarity in Management Response to Negative Reviews

Hai-Anh Tran, Yuliya Strizhakova

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 16 Feb 2020
Event	2020 AMA Winter Academic Conference - San Diego, United States Duration: 14 Feb 2020 → 16 Feb 2020

Conference	2020 AMA Winter Academic Conference
Country/Territory	United States
City	San Diego
Period	14/02/20 → 16/02/20

Cite this

@conference{b8d7205bc51e4adb8faebc06dad64992,

title = "{"}We Speak Like You Do{"}: The Effect of Language Similarity in Management Response to Negative Reviews",

author = "Hai-Anh Tran and Yuliya Strizhakova",

year = "2020",

month = feb,

day = "16",

language = "English",

note = "2020 AMA Winter Academic Conference ; Conference date: 14-02-2020 Through 16-02-2020",

}

TY - CONF

T1 - "We Speak Like You Do": The Effect of Language Similarity in Management Response to Negative Reviews

AU - Tran, Hai-Anh

AU - Strizhakova, Yuliya

PY - 2020/2/16

Y1 - 2020/2/16

UR - https://www.ama.org/events/conference/2020-ama-winter-academic-conference/

M3 - Unpublished Conference Paper

T2 - 2020 AMA Winter Academic Conference

Y2 - 14 February 2020 through 16 February 2020

ER -